Our organizational quality commitment is to deliver products on-time and defect free, every time. This dedication is reinforced by carefully orchestrated management systems, processes, policies, and procedures on the entire aspects of our business. It covers sales, procurements, production processes, inspections, packaging, and shipping.

We conduct comprehensive quality control inspections from our raw materials to the final products to ensure that we meet all the quality assurance requirements. In addition, as part of our continuous improvement initiatives, we develop on-site research and development.

To enhance our engineering capabilities, we have engaged foreign technology advisors with wide experience in pulp and paper technology to train our engineers in production, machinery, and facility expansions. This training allows our engineer to conduct machine design, construction, and maintenance in house. Since our facility operates 24-7, we also developed an in-house workshop that handles equipment and machine maintenance, modification, and repair.

Quality Policy

PT. Pabrik Kertas Indonesia (PAKERIN) is the manufacturer of industrial papers and chemicals. PT. PAKERIN understand that quality is an essential aspect in factory operation. Accordingly, PT. PAKERIN’s Quality Policy is oriented towards customer satisfaction through:

1. Fulfilling costumer’s quality requirements in accordance with PT. Pabrik Kertas Indonesia (PAKERIN) standards as well as universal paper and chemical standards.

2. Concentrating on meeting product quality requirements, on-time delivery, reliable customer and after sales services, competitive price, and adherence to other law and regulations while applying continuous improvement on Quality Management System.

3. Improvement initiatives to reduce weaknesses while optimizing human resource and supplies to achieve efficiency, effectiveness, and productivity.

Research and Development

Pakerin uses on-site research and development to improve product quality, enhance operating efficiency and reduce costs. Continuous programs monitor world-wide trends in equipment operating procedures, quality control, and environmental standards. Pakerin has a state of the art laboratory dedicated for research and quality control on a regular basis, from the selection and testing of raw material to the product release stage.

Pakerin has achieved years of uninterrupted operations because of its investment in design and engineering, laboratories and specialist units, which analyze every aspect of production and co-ordinate regular servicing of equipment and major annual maintenance. Agricultural research includes a permanent tree nursery at Mojokerto in East Java Province, which provides community, environmental and manufacturing benefits.